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Why an electronic statement is BETTER than its paper version:
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It saves you TIME – you can access your statement via Citibank Online Internet Banking the day after it is created.
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It saves you SPACE – you do not have to archive old paper statements. You can access your statements from the last three years at any time in internet banking.
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It saves you MONEY – eStatements are free of charge. Plus, if you need an older statement, you can get statements that are up to three years old, saving you from having a copy made.
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It saves NATURE – choose eStatements and help us to protect the environment. Every month we can protect trees needed to manufacture 650,000 sheets of paper.
The eStatement is identical to your paper statement for your checking or card account. It is available in PDF format from Citibank Online Internet Banking. When printed, it is a full paper statement.
What other advantages does it provide?
- eStatements are accessible at any time and from anywhere with internet banking
- eStatements are safe, because only notifications are sent to you by e-mail when your current statement is ready in the secure internet banking environment
- they cannot fall into the hands of anyone else, which is a possibility with a paper statement
- the structure of the eStatement is the same as that of a paper statement
- you can get statements that are up to three years old at any time
How do I register for the Electronic Statement service?
In Citibank Online Internet Banking just go to the Account Info, section eStatements and sign up for eStatements.
What do I need to be able to use this service?
You do not need to install anything on your computer to use this service. You will only need:
- access to Citibank Online Internet Banking
- a Security Key for protected access to Citibank Online Internet Banking
- a program for reading PDF documents, for example Adobe Reader
- an e-mail address where we can send you notification e-mail that you have a new eStatement ready in your internet banking
Do you need any advice?
How do I register for eStatements in internet banking? How do I display or download an eStatement on my computer? You can find simple step-by-step instructions zde
Access to Citibank Online is protected by a Security Key. The Security Key is currently one of the most reliable methods of securing access to internet banking. Nobody can access your account if they do not know the security code generated by your key.
You can find out how to use the Security Key zde
Frequently Asked Questions:
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How do I know when I have a new statement ready in my internet banking?
Whenever you have a new statement ready in your Citibank Online Internet Banking, we will send you a notification to the e-mail address you entered when signing up for eStatements.
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Once I sign up for eStatements, will I continue to get paper statements as well?
An eStatement is a full version of a paper statement. It is actually the precise electronic form of your paper statement. So, if you choose to get eStatements, you will not get paper statements from us.
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Can I go back to getting paper statements?
Yes. Select the Change eStatements Registration option in the Account Info / eStatements section. You can cancel the eStatement option by clicking on the Cancel registration link. On the next screen you confirm by pressing the Cancel registration button.
We would like to inform you that sending printed statements to your current account will be charged as per current pricelist.
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How do I change the e-mail address where you send me notifications that I have a new eStatement ready?
If you want to change the e-mail address where we send you a notification e-mail, click Change eStatements Registration in the Account Info / eStatements section. Clicking the Change e-mail address link takes you to the page where you can enter your new e-mail address. Confirm by clicking the Next button and on the next screen you accept by clicking Change e-mail address.
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I have a supplementary card with Citibank. Can I also sign up for eStatements?
No, only the main account owner or holder of the main credit card can sign up for this service.
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